Lead User Experience Designer
Senior Product & Concept Designer
Design System Expert
UX Writer
Workshop Facilitator
Design Thinking Process
Agile methodology
Mobile First Design Mindset
Accessibility Level AAA Considerations
HR Admin
HR Assistant
HR manager
HRIS Consultant
Client Advisor
Team leader/supervisor
Finance department
Service desk procurement
Securex's clients use ‘HR Accent' for HR tasks. Developed two decades ago for time-tracking, this tool has evolved with more features. Today, our clients perceive this tool as difficult, lacking user-friendliness, and challenging to operate.
Replacing 'HR Accent' with a user-friendly tool can improve productivity and satisfaction. These replacing simplify processes, cut errors, and improve user experience. The success of our solution
will be evident when users confirm they can intuitively perform their tasks and complete workflows.
Discover as-is customer journey
Identify users' main tasks
Discover current pain points
Discover opportunities
6x HR Consultant (NL)
2x HR Consultant (FR)
2x HR manager/CFO (NL)
1h video interview via Teams
Q4 2024
Create official contract
Create addenda
Create contract in a HR tool
Send out Dimona request
Modify employee’s data
Modify contract’s data
Manage suspensions
Payroll related tasks
Company & bike lease
Unable to skip a step
Cant save the progress
Must create the timetable before start the flow
Inefficient data gathering
Too many manual tasks
Skip a step
Save a process as a draft
Digitalise process of inserting data
Centralised archiving
Qualified e-signature
Automate follow-up & tracking
"If you take your time with the contract creation wizard, nothing can go wrong. It works smoothly, and that is OK”
“You can't apply for DIMONA without the social security number, and you need correct addresses and marital status in advance. That's a lot of information needed to hire someone, and you need it in advance."
“Guiding the user is good, but don’t let them get stuck because of it”
"Chasing employees for missing details creates unnecessary inefficiency."
"The checklist feels endless. I can’t always find my way through it. There are so many things you don’t immediately think about.
Ensuring that everyone’s payslip is correct and error-free is the most important task.
I only enter the data in HrAccent when I’m sure the employee will start.
The checklist feels endless, making it easy to forget something.
I’ll put a reminder in my agenda so I make sure I don’t forget anything.
Fills out a basic document with personal details like name, address, phone number, national ID, emergency contact, and family composition.
She creates her own manual to keep track of tasks, noting periodic tasks like checking for changes in seniority and removing employees from the lists when they join or leave the company.
Why am I being treated like a child? (step-by-step wizard).
Students are handled by Randstad, so he doesn’t have to deal with that administrative work. He doesn't have any freelancers or flex workers.
He only inputs the data into HrAccent once the contract is signed and he has received all the necessary information.
Feels frustrated about collecting and verifying a large amount of information.
Satisfied with the tool -> because you can do everything with it.
A bit overwhelmed about the endless checklist.
Feels confident using HrAccent -> a power user & doing his job without making errors.
A bit anxious about forgetting something
Objectives
Validate the ease level of navigation.
Test the findability of the prominent call-to-actions.
Validate the flow's steps and data organisation
6x HR Consultant (NL)
2x HR Consultant (FR)
2x HR manager/CFO (NL)
1h video interview via Teams
Q4 2024
Findings
Users need to know which step of the flow they are in. They also want to be informed about what they accomplished.
All the users appreciated the success screen and the information we provided.
Users can easily find the CTAs to create a new contract and employee.
The actual flow and steps are logical and make sense.
In progress